在社会发展不断提速的今天，岗位职责起到的作用越来越大，明确岗位职责能让员工知晓和掌握岗位职责，能够最大化的进行劳动用工管理，科学的进行人力配置，做到人尽其才、人岗匹配。那么你真正懂得怎么制定岗位职责吗？以下是小编为大家收集的客户管理岗位职责，欢迎阅读，希望大家能够喜欢。
客户管理岗位职责1
2、及时与财务沟通,全面掌握各客户的回款状态,及时做好督导和协助业务进行回款工作。
3、协助发展和维护良好的客户关系,积极主动与客户沟通,有效地进行客户管理。
4、督导和跟进各项任务完成情况,完成公司领导临时交待的其他工作任务。
客户管理岗位职责2
岗位职责:
1、负责客户的接待、咨询;
2、识别客户需求,提供合适产品,进行价格谈判;
3、负责公寓、别墅、写字楼的买卖与租赁的全过程,包括带看、收意向、签过户及老客户经营等。
4、负责业务跟进、客户信息登记及客户关系维护等后续工作;
5、负责公司产品的开发积累,与客户建立良好的.业务协作关系。
任职资格:
1、统招大专(含)以上学历,年龄20岁-35周岁之间,男女不限,专业不限,欢迎应届生;
2、敏锐的洞察力,较强的抗压和抗挫能力;能接受房产行业的压力和挑战;
3、沟通能力强,普通话标准;有亲和力,服务意识强、工作积极主动,乐观开朗;
4、做事认真踏实,为人正直诚恳,具有良好的团队精神;
5:没有工作经验背景要求
客户管理岗位职责3
职责描述:
1. Account for Top-Line target and in-store execution KPIs of the territory distributor.
① Establish the MDLZ Way of Distributor Management: Business plan & review, KPI management,(Right Store & PSA), System operation, Order to Cash management, TS management and inventory management.
② Align distributor business plan(DBP) with TD on regular basis & action plan to ensure the sustainable & profitable growth for both MDLZ and TD.
③ Set clear monthly business target for distribution and align on execution plan.
④ Conduct monthly business review with TD GM and DOM to review the achievement against the target and find out the opportunity in channel.
2. Closely cooperate with DOM to ensure the KPI achievement on TD scorecard.
① Cooperate with DOM to establish a strong TD functional team, including sales, finance, customer service, logistics, system and human resources.
② Conduct the regular assessment on distributor’s capability based on the scorecard developed by MDLZ.
③ Develop detailed action plan to improve distributor’s capability. (SOP deployment)
④ Coach DOM to manage TD sales force in MDLZ way.
3. Enhance TD operation capability by executing TD operation manual.
① Provide coaching and training to TD sales force to ensure good quality understanding and execution in accordance with TD operation manual.
② Assess TD capability regularly according to the scorecard and design customized development plan.
③ Build capability & transfer knowledge to the Distributor sales team and organization .(System (DMS/SIF) operation, SOP deployment, In-store execution, Route plan, finance, HR and etc.)
4. Maintain good relationship with Top retailers to drive sales target achievement.
① Conduct business review with important stores based on the detailed analysis, such as post data, inventory data.
② Coordinate with internal teams to resolve the daily operation issues and provide best in class service to customer.
③ Negotiate with independent store on some in store activities according to the standard guideline, such as new product listing, promotion plan, display, etc.
④ Lead sales rep. team to carry out the contract items which confirmed by KA team.
5. Delivery of first class in store execution.
① Train & Coach MDLZ sales team to ensure the standard & qualified execution.
② Regular store visit to monitor the execution quality.
6. Effective internal communication.
① Keep good communication with regional CP&A team ,KA team or Distributor sales team if needed to ensure the good understanding of company policy and execution quality.
② Collect market information and feedback to relevant team timely.
7. Mondelez sales force Team management and capability improvement.
① Set clear business target for each team members and closely tracking the achievement timely and keep continuous review to improve the efficiency.
② Provide in-store coaching according to the companywide guideline.
③ Complete the performance management cycle with high quality according to the guideline from companywide.
④ Discuss with team members on their development plan and provide closely coaching.
任职要求:
Education Degree: College graduate or above
Experience:
1. 6~8 working experiences, at least 5yrs in FMCG industry.
2. At least 3 yrs experience in team management and distributor management
3. Solid experience in KA and traditional trade management
4. Good communication skills and people agility
5. Skilled user of office software(Outlook,Word,Excel,PPT)