SKILLS
Human Resource Development:Articulate and effective communicator and ire a team commitment to company goals,management objectives and high quality performance standards.
Computer systems:Skilled in use and development of data collection,and spreadsheet programs for accounting,statistical analysis and reporting sted in computer systems installations and full training of employees.
Troubleshooter:Analytical with and established track record for identifying complex problems;resourceful and inventive in developing and implementing creative solutions with enhanced sensitivity to cost,efficiency and deadlines.
EXPERIENCE
1993-Present Silver Guard Insurance Agency
TRAINING COORDINATOR
Develop training curriculum,aids and materials to instruct staff in division operations,corporate policy and procedure,and to maintain on-going personnel development in knowledge of current practices,increase job performance skills and maintain quality assurance for al office operations.
Conduct highly effective classroom sessions and hands-on training encompassing billing,benefits,insurance industry regulations and relevant legal issues.
Specialize in investigating medical malpractice cases.
1991-1993 Orange community medical center
MANAGER
Managed and supervised daily credit and collections operations with responsibility for client billing and managing free care rolled operating budget and contributed to overall budget yzed accounts status and implemented appropriate collections procedures;facil