Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales
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Dynamic customer service professional experienced in both call-center and retail store settings.
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Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
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Build and maintain enduring customer relationships to boost sales and generate repeat business.
Professional Experience
ABC Company, Sometown, WI (National retail brand with a fast-growing catalog operation)
Customer Service Representative
09/2011 to Present
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Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
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Listen attentively to caller needs to ensure a positive customer experience.
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Access electronic and paper cataloging systems to look up product information and availability.
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Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
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Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
DEF Company, Sometown, WI (Sometown’s largest showroom for residential and commercial flooring)
Customer Service Representative
06/2011 to 09/2011
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Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
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Memorized the company’s product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service.
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Recommended solutions within customer budgets and proactively followed up with all leads.
Education
ABC College School
Sometown, WI
Diploma
5/2011
Seminars completed:
The Customer Focus | Creating Win/Win Relationships | The Customer Is Always Right