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Senior Customer Service Representative英文简历范文

进修社人气：1.13W

Resume number:	294942602	Updating date:	2012-08-23 21:23:40	no photo
Name:	Miss. Rachel	Nationality:	China
Current Place:	Guangzhou	Height/Weight:	161 cm?45 kg
Marital Status:	married	Age:	29 years

Career Objective

Application type:	Jobseeker
Preferred job title:	Customer & Technology Support: CSR 、 Trade: 、 Logistics / Warehousing:
Working life:	6	Title:	No title
Job type:	Full time	Expected Start date:	In a day
Expected salary:	￥5,000--￥8,000	Preferred working place:	Guangzhou Foshan Other countries

Work experience

Company's name:	Avery DennisonBegin and end date: 2005-11-2012-06
Enterprise nature:	Soly foreign funded enterprisesIndustry: Furniture/Home Appliances/Crafts/Toy/Jewelry
Job Title:	SCSR
Job description:	In charge of several European key accounts and some small accounts including the USA accounts, service both European/USA buyer and their Asia vendors, serve the customers, whether on a daily f2f basis or as support from one part of the company to another ess and manage customers' orders,also handing coming enquiries, e-mails, calls in time and in a valued added manner k order status of overall order process lop & maintain a strong working relationship with internal relevant functional groups and with customers omer complaint handling omer maintenance inuously work on improvements, identify root causes hindering the total order process and recommend corrective actions as a team leader in member’s coach for both functional tools and specific account, headcount arrangement, back-up and leave plan arrangement, team building activities arrangement, performance review for each team member…;
Reasons for leaving:

Company's name:	Dawning HazeBegin and end date: 2003-07-2005-11
Enterprise nature:	Soly foreign funded enterprisesIndustry: Agencies / Institutions / Community Groups
Job Title:	CSR
Job description:	omer Service Representative ation to buyer les arrangement uction schedule arrangement ection arrangement stics arrangement icing mechanism rs, such as complaint, audit, corrective action plan, sales report... handiser unicate with internal oversea departments or oversea buyers to make purchase plan to make sure smooth " order to cash" unicate with internal domestics departments to arrange packaging, Audit, Inspection, test... unicate with vendors to arrange samples, delivery schedule, code of conduct audit with corrective action plan, customs clearance documents such as commercial invoice, packing list... unicate with forwarder to arrange vessel, billing of lading or FCR... cing new vendor to low cost and high reliability with better quality isis to vendors
Reasons for leaving:

Educational Background

Name of School:

Ha'erbin Commercial University

Highest Degree:

Bachelor

Date of Graduation:

2003-07-01

Name of Major 1:

Finance

Name of Major 2:

Education experience:

Start date	End date	Education organization	Majors	Certificate	Certificate No
1999-09	2003-07	Ha'erbin Commercial University	Finance

Language Ability

Foreign Language:	English	Level:	perfect
Chinese level:	perfect	Cantonese Level:	excellent

Relevant skills and abilities

elor degree in Finance, fluent speaker in English, Cantonese and Mandarin.
2.6 years working experience in commerce, sales support and customer service field; also understand the culture difference among domestic, HK and overseas to proceed business migration from The States, Europe, HK and others
ptional interpersonal skills with the ability to be versatile and flexible with team members, business partners and customers, while effectively influencing others and managing outcomes.
to manage conflicting priorities, prioritizing both customer and company requirements while acting in a professional manner, possess the confidence and ability to proactively address customer issues, business requirements and identify areas for improving profitability
strong, mature teamwork skills and a desire to work within a team environment. Must be willing to share ownership of successful improvement methods and teach others for the benefit of the organization.
positive, time-sensitive, a trouble shooting professor

Self-recommendation letter

TAGS：Customer 范文 Service SENIOR