Senior Customer Service Representative英文简历范文

进修社 人气:1.13W
Senior Customer Service Representative英文简历范文
Resume number: 294942602 Updating date: 2012-08-23 21:23:40 no photo
Name: Miss. Rachel Nationality: China
Current Place: Guangzhou Height/Weight: 161 cm?45 kg
Marital Status: married Age: 29 years
Career Objective
Application type: Jobseeker
Preferred job title: Customer & Technology Support: CSR 、 Trade: 、 Logistics / Warehousing:
Working life: 6 Title: No title
Job type: Full time Expected Start date: In a day
Expected salary: ¥5,000--¥8,000 Preferred working place: Guangzhou Foshan Other countries
Work experience
Company's name:Avery DennisonBegin and end date: 2005-11-2012-06
Enterprise nature:Soly foreign funded enterprisesIndustry: Furniture/Home Appliances/Crafts/Toy/Jewelry
Job Title: SCSR
Job description: In charge of several European key accounts and some small accounts including the USA accounts, service both European/USA buyer and their Asia vendors, serve the customers, whether on a daily f2f basis or as support from one part of the company to another
ess and manage customers' orders,also handing coming enquiries, e-mails, calls in time and in a valued added manner
k order status of overall order process
lop & maintain a strong working relationship with internal relevant functional groups and with customers
omer complaint handling
omer maintenance
inuously work on improvements, identify root causes hindering the total order process and recommend corrective actions
as a team leader in member’s coach for both functional tools and specific account, headcount arrangement, back-up and leave plan arrangement, team building activities arrangement, performance review for each team member…;
Reasons for leaving:
Company's name:Dawning HazeBegin and end date: 2003-07-2005-11
Enterprise nature:Soly foreign funded enterprisesIndustry: Agencies / Institutions / Community Groups
Job Title: CSR
Job description: omer Service Representative
ation to buyer
les arrangement
uction schedule arrangement
ection arrangement
stics arrangement
icing mechanism
rs, such as complaint, audit, corrective action plan, sales report...
handiser
unicate with internal oversea departments or oversea buyers to make purchase plan to make sure smooth " order to cash"
unicate with internal domestics departments to arrange packaging, Audit, Inspection, test...
unicate with vendors to arrange samples, delivery schedule, code of conduct audit with corrective action plan, customs clearance documents such as commercial invoice, packing list...
unicate with forwarder to arrange vessel, billing of lading or FCR...
cing new vendor to low cost and high reliability with better quality
isis to vendors
Reasons for leaving:
Educational Background
Name of School: Ha'erbin Commercial University
Highest Degree: Bachelor Date of Graduation: 2003-07-01
Name of Major 1: Finance Name of Major 2:
Education experience:
Start dateEnd dateEducation organizationMajorsCertificateCertificate No
1999-092003-07Ha'erbin Commercial UniversityFinance
Language Ability
Foreign Language: English Level: perfect
Chinese level: perfect Cantonese Level: excellent
Relevant skills and abilities
elor degree in Finance, fluent speaker in English, Cantonese and Mandarin.
2.6 years working experience in commerce, sales support and customer service field; also understand the culture difference among domestic, HK and overseas to proceed business migration from The States, Europe, HK and others
ptional interpersonal skills with the ability to be versatile and flexible with team members, business partners and customers, while effectively influencing others and managing outcomes.
to manage conflicting priorities, prioritizing both customer and company requirements while acting in a professional manner, possess the confidence and ability to proactively address customer issues, business requirements and identify areas for improving profitability
strong, mature teamwork skills and a desire to work within a team environment. Must be willing to share ownership of successful improvement methods and teach others for the benefit of the organization.
positive, time-sensitive, a trouble shooting professor
Self-recommendation letter